Level 2 Diploma in Health and Social Care – Adult Care Worker


Level 2 will suit you if you are a care worker or want to get your first care job.


If you’re already working in care, you probably work mainly under supervision. You want to increase your skills and take on more responsibility.

A Diploma in Health and Social Care is flexible to suit all fields of health and social care. Learners can select a pathway that suits their role – for example, working with people with a learning disability or people with dementia.

This is the main qualification required by the Quality Care Commission in England and the Care Councils in Wales and Northern Ireland.

These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles:

  • Care – is caring consistently and enough about individuals to make a positive difference to their lives
  • Compassion – is delivering care and support with kindness, consideration, dignity and respect
  • Courage – is doing the right thing for people and speaking up if the individual they support is at risk
  • Communication – good communication is central to successful caring relationships and effective team working
  • Competence – is applying knowledge and skills to provide high quality care and support
  • Commitment – to improving the experience of people who need care and support ensuring it is person centred
Key FactsSubject AreasWhat could this qualification lead to?

  • Taught sessions
  • Strong tutorial support
  • Practice assessment
  • Portfolio of evidence produced
  • Range of assessment methods
  • End Assessment
  • Enhanced Disclosure and Barring Service process required (DBS)
  • The Care Certificate must be achieved as part of the Apprenticeship Standard

  • Introduction to communication in health, social care or children’s and young people’s settings
  • Introduction to personal development in health, social care or children’s and young people’s settings
  • Introduction to equality and inclusion in health, social care or children’s and young people’s settings
  • Principles of safeguarding and protection in health and social care
  • The role of the health and social care worker
  • Implement person-centred approaches in health and social care
  • Contribute to health and safety in health and social care
  • Handle information in health and social care settings
  • Introduction to duty of care in health, social care or children’s and young people’s settings.

This qualification can help you succeed in a wide range of healthcare settings, such as:

  • Residential care
  • Community and primary care
  • Acute health environments (eg hospitals)
  • Domiciliary services (home care / home help)
  • Supported living projects
  • Community-based care
  • Private care for a person or family.

This qualification also allows candidates to progress to the following City & Guilds qualifications:

  • Level 3 Diploma.


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